Seeking Balance: Our Client Agreement

Thank you for your interest in working with me.  I look forward to meeting you on our call/s.

This document is important because it sets out the agreement about how we will work together. By “we” I mean Seeking Balance International Pty Ltd (ACN 624 386 394) atf the Seeking Balance International Discretionary Trust, formally known as Seeking Balance Australia, (“SBA” “Joey”) and you, my client (“you” “Clients”). Please read this document carefully because by ticking the box and proceeding with your purchase, you are agreeing that you accept it.

Initial consultation, AU$1,000 per 90 minutes (approximately USD $693).
You can ask me anything, and I will turn your attention toward your body scan to find your own answer during our session

Three-Session Package, AU$2,000 per 3x 90 minutes (approximately USD $1387).
Three 90-minute sessions to be used within six weeks. This three-session package is for one time use only. For further sessions, you can purchase individual sessions or discuss a 3- or 6-month 1:1 program.

Click here to apply for private work.

Responsibilities and Expectations

We will support you by providing you with knowledge, tools and strategies that aim to help you bring presence, curiosity and “non-bias” to any arising sensations in your daily life. Joey will assist you to understand your inner neuroplasticity process, while you implement and experiment with new changes. The outcome of the program really depends upon your level of participation. Ultimately Clients are responsible for implementing the strategies recommended by SBA.

We can in no way predict your future outcomes or make any promises of how you will feel at the end of this program. We will support you as best we can every step of the way.  

Client’s responsibilities and expectations:

• Book in their own sessions and attend sessions on time;
• Be honest and forthright in sessions;
• Be experimental with how you play with or use any new skills and tools in your daily life;
• Explore the program Modules to find what practices feel like a good fit for you;
• Be respectful when emailing questions or insights to Joey between sessions;
• Turn off all distractions during a session and ensure that you are in a space where you are comfortable to have the discussion and free to move around;
• You agree to raise any concerns directly with SBA in the first instance so that they can be addressed promptly and respectfully.
• In the unlikely event of an emergency, please do not email Joey— please contact your local emergency services for immediate support.  For Australians the emergency number to call is (000).
• You are responsible for maintaining appropriate external support (e.g. medical, psychological, or social support) as needed during your participation.

SBA’s responsibilities and expectations:

• Joey will attend all sessions on time to the best of her ability;
• You will be given full attention during each session;
• Joey will collaborate with you to develop a gentle and kind response to your inner experiences, desired goals and feedback;
• Joey will provide you with strategies and support to implement change in your life to improve your sense of capacity or perception of your symptoms;
• Joey cannot provide advice or support for extreme overwhelm, nervous breakdown or suicidal concerns via email or video therapy.  If it becomes apparent to Joey that you require support that goes beyond the scope of what she can offer, SBA will support you to discontinue your program and seek professional guidance elsewhere;
• SBA will use our best efforts to respond to your queries within 48 hours, from Monday through Friday.  Joey will notify you if she is on leave or away from internet access for any length of time.

Sessions

• Joey has very limited availability. We appreciate your patience and understanding as we endeavour to make times work for those interested in a private session with Joey.
• All private sessions take place over the phone or Zoom video call. We will use my Zoom Room, which offers many options for connecting via local dial-in access in many countries around the world or direct from your computer.
• I recommend calling in from somewhere quiet, private, and comfortable, and using a hands-free headset for the call.
• I will provide you with email support following your session. You can contact me at any time with questions or insights directly related to your home practice through email. I will aim to respond within 48-hours, however if this is not possible I will notify you in advance.
• You can record our sessions on your computer so that you can revisit them for support as you need. This service is complimentary. You are responsible for the secure storage of any recordings and agree not to share or distribute them.

Sensory Vanguard
This is an intensive 1:1 program that includes:

• Three x sessions each month (90mins each)
• Email support between sessions for your insights related to our work together
• WhatsApp communication between sessions to share your arising body-scanning experiences
  (Joey will respond within 48 hours, and notify you if she is away.)
• Intimate, attuned presence for support and clarity in how you relate to and experience your nervous system
• Be seen, heard, witnessed and understood—have your experience centred
• Receive reflections, mirroring and honest engagement that follows your cadence
• Access to Rock Steady, Sensing Ground and any of Joey’s short live-group programs

Choose from a 3-month program (AU$10,000) or a 6-month program (AU$17,000).

Sensory Vanguard is a container for your neuroplasticity process to be deeply met, held and centred. It provides an intensive space for the in-between discoveries that arise between sessions or modules. This is a place for you to occupy your experience fully, deeply and be seen without judgement, agenda or expectation. Suitable for people wanting to better understand themselves, expand their relational capacity and embody their somatic intelligence with deeper confidence.

You acknowledge that you are choosing to participate and that this investment does not create financial hardship for you.

This Agreement does not create a partnership, employment, or personal relationship beyond the professional services described.

Rescheduling and cancelling

If you must reschedule an appointment, please let me know at least 96 hours (4 days) in advance. This time is being held for you so if you miss an appointment or do not notify me within the cancellation period, you will forfeit that session. My booking system allows you to select an appointment that suits us both.  If I am taking any significant time away that will impact you, I will notify you in advance so that we can both plan ahead.

SBA reserves the right to terminate this Agreement if it is determined that the services are no longer appropriate. In such cases, a pro-rata refund may be considered at SBA’s discretion. If you choose to withdraw early from private sessions, you remain responsible for any outstanding payments under your agreed plan.

Rock Steady & Sensing Ground Programs

All programs offered by SBA are self-study and are designed for you to undertake at your own pace, however it is the intention that you undertake these programs while working with SBA. Each program contains a mix of audio, short videos, mindfulness exercises and notes for recording your achievements. You will have lifetime access to all program materials.

All group calls offered inside of existing programs (ie. Rock Steady or Sensing Ground) are non-transactional are provided as a complimentary addition and are not separately valued or refundable.

Your Investment and Payment Terms

You acknowledge that you are financially willing and able to invest in this service by choice, and that by doing so, you are not incurring any economic hardship in any way. You understand that by registering for this service, you are committing to make the agreed payments and pay the total price (either one-time payment or a monthly payment plan). SBA offers Clients a reduced fee for payments that are made in full upfront. Alternatively, payment may be made by equal monthly instalments. By entering an instalment plan you are authorizing SBA to arrange a transfer of funds from your nominated credit card in three equal monthly instalments, commencing with your first payment. You agree that there will be sufficient clear funds available in your nominated account on the scheduled instalment date. If your payment is declined you agree to pay SBA any fees that it is charged because of your missed payment. SBA reserves the right to suspend your access to program materials and sessions until payment is received. Upon successful payment, you will receive access once more to your Program.

Refunds

Refunds will not be provided for a change of mind, so please take some time to familiarise yourself with my work before you make the investment.

This does not exclude your rights under Australian Consumer Law.

Privacy

Your Privacy is important to me. I acknowledge that during our sessions you will disclose health and other personal information to me. I will not use your information for my own benefit or share your information with any third party outside of our sessions unless:

• they work with me and have a legitimate reason to know that information; or
• as required by law; or
• you have given me prior written consent.

This extends so that I will not divulge that you have enrolled in my program, which you of course, are free to discuss.
While reasonable steps are taken to protect your information, no data transmission over the internet can be guaranteed as completely secure.

Intellectual Property

I am happy to give you access to the program content for your personal use under a single user license. This means that you must not share, copy, re-publish, edit or sell any of SBA’s content for business or commercial use, or in any way without my prior consent.

The content in the SBA program is owned by Joanna Remenyi (Joey).  Joey grants you a non-exclusive, revocable, perpetual licence to use the program content for your personal use to improve your wellbeing.  This licence cannot be sub-licensed, sold or given to any other person.  Your payment for this licence has been included in the program fees.

You acknowledge that Joey is the absolute owner of the copyright and intellectual property and that all such rights remain with Joey.  You must not alter, remove or obscure any copyright, trademark or proprietary mark in the program content.

Joey represents and warrants to you that she has the right to grant this licence in the program content, and that your use of the program content for your personal use, will not infringe on the rights of any third party.

You may only use the program content during the period of the licence, for your personal use to improve your wellbeing.  This is essential and this obligation continues after your participation in the program has ceased. 

You must not sell, publish, reproduce, distribute or share copies of the program content including in electronic form.  You also must not treat the program content in any way that is prejudicial to Joey’s reputation or that infringes on Joey’s moral rights. 

You agree to indemnify and hold Joey harmless and keep Joey indemnified against any loss, claim, action, judgment, expense or damage of any kind that Joey might suffer as a result of your use (including unauthorised use) of the program content in breach of this licence.

Copyright Notice: 

Joey Remenyi is the owner of the copyright in the content on this website. The material on this website is protected by copyright under the Copyright Act (Cth) 1968.  To the extent permitted by law, you may not reproduce or communicate any of the content on this website, including files downloadable from this website, without the permission of Joey Remenyi.  If you wish to use any content from this website you must seek Joey Remenyi’s permission and fair payment may be requested.  Joey Remenyi may receive compensation for the use of any of the content on this site by educational institutions and governments. 

This notice may change from time to time and you should re-visit this page before using any content from this site.

Personal Responsibility Disclaimer and Release of Claims

You understand that you are responsible for your own level of participation within the program, and the results that follow. You acknowledge that you assume all risks related to your use, non-use or misuse of the program content. You acknowledge that Joey is not available for emergency support and is not a crisis service. In the event of distress requiring immediate assistance, you agree to contact appropriate emergency or crisis services.

Disclaimer

I have the appropriate qualifications to deliver the program to you, and the program has been developed with the intention of assisting you. This is an educational and support program, being provided to you to assist you to develop skills and tools for implementation in your life. Individuals have different responses and results will vary between participants. SBA does not guarantee any specific outcome and especially does not guarantee that your symptoms will be ‘cured’. Nothing in this Program is intended to be considered medical or mental health advice and you should always consult a specialist before making changes that impact your health. This program does not provide crisis support, psychotherapy, or clinical mental health treatment. 

Limitation of Liability, Indemnification, and Release of Claims

You agree that to the fullest extent permitted by law, I will not be held responsible in any way for the information that you receive through this Program and my services. You agree that you fully and completely hold me harmless, indemnify and release me from any and all liability, damages, causes of action, allegations, suits, sums of money, claims and demands whatsoever, in law or equity, that you ever had, now have or may have against me in the future that may arise from your participation in the Program, including all services, and program materials, to the extent permitted by applicable law.

SBA is not liable for failure to perform services due to events beyond reasonable control, including illness, technical issues, or unforeseen circumstances.

General

This document forms the entire Agreement between SBA and you and can only be changed by agreement between us, as recorded in writing. This Agreement should be construed in accordance with the laws of Victoria, Australia. If any clause of this Agreement is deemed void or unenforceable then it will be removed from the Agreement to the extent of the invalidity and the rest of the clauses will remain.

By enrolling in a program, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.