Frequently Asked Questions

  • Where do I start if I am new to this?

Welcome!  You can explore The FREE Starter Kit and after that you can begin the 7 Days of Support program to give you a taste of self-study for vertigo and tinnitus.  

I highly recommend that you put 1 hour aside to watch the Master Class for Vertigo and Tinnitus (which you get when you sign up for the free Starter Kit).

  • I just signed up but I can’t find my confirmation email?

I understand! Try these things:

  1. Maybe you made a simple error when typing your email address. Try signing up again.
  2. Check if the email has landed in your junk mail or promotions tab.  
  3. For further support about getting started and logging in, watch this support video.
  • What is integrative medicine?

Integrative medicine is a patient-centred approach to health, where patient and practitioner are equal partners in the process of healing.  

This approach differs from conventional treatments in that a personalised strategy for healing is developed, taking into account mind, body, spirit and community.  It draws upon an array of evidence-based scientific disciplines and encourages using the best medical investigation pathways at hand.

The World Health Organization (WHO) defines health as “a state of complete physical, mental and social wellbeing and not merely the absence of disease or infirmity.”  

Integrative medicine is firmly grounded in this definition. By going through the ROCK STEADY process you become the expert in yourself physically, mentally, emotionally and spiritually.  You reduce reliance on others to ‘fix’ you and you learn to work in collaboration with health professionals.

  • What investigations or tests should I get prior to starting ROCK STEADY?

Seek medical clearance from your doctor.  Your doctor may refer you to see an Ear Nose and Throat (ENT) surgeon or a neurology specialist to further investigate your symptoms.  Trust your doctors.  Medical clearance is what you need- this means the doctors can’t find anything sinister or any cause for your symptoms.  It can be frustrating if you do not get a specific diagnosis, but ensure that you ask for medical clearance. Regardless of your diagnosis, ROCK STEADY is suitable for all forms of vertigo, dizziness or tinnitus. It offers tools and resources for using neuroplasticity to heal.

  • Can I still learn something from ROCK STEADY if I am already a professional psychologist, vestibular physiotherapist, yoga teacher, meditation teacher, Tai Chi instructor, Qi gong leader, spiritual healer, Shamanic Priestess, medical doctor or functional neurology therapist?

YES! The ROCK STEADY Process teaches you how to deeply listen to the wisdom within your own body and to take a fresh approach. You learn how to let go of prescriptions, external rituals, rules or regimes.

There is no substitute for going through the ROCK STEADY process of self-study and experiential learning.  You must become the healer and the healed in order to truly understand the wisdom within your symptoms.  Your previous trainings will assist you to go deeper more quickly, but plenty of doctors, health professionals, energetic healers and martial arts teachers have benefited from going through ROCK STEADY.  This is because they are humbled to open up to themselves and to go deeper than they knew was possible.  Using ROCK STEADY, you can take back control of your inner world and go beyond your prior trainings.

To gain enhanced professional expertise in this realm, you might consider doing professional mentoring so that you can use this work to boost both your personal and professional life.

  • What happens when I start ROCK STEADY?

Firstly, you get your ROCK STEADY score for tracking your progress. Then you begin using the Modules in your own time and at your own pace. You choose how you use the program and what you do in your daily practice.

During the ROCK STEADY program you will receive one or two emails per week from me offering you encouragement and guidance as you undertake the Modules within the program.  You can share your insights and successes with me by hitting reply to any of these emails.  The ROCK STEADY Program does not include private email therapy or private therapy sessions.  

If you would like further support you can sign up to any upcoming LIVE ROCK STEADY group calls.  I endeavour to offer LIVE programs intermittently throughout the year.  You are also invited to use the ROCK STEADY Facebook group for connecting with your peers.

For all admin/tech support please email: admin[at]seeingbalance.com.au  

  • What if my login doesn’t work after my ROCK STEADY PIT STOP?

There are three ROCK STEADY PIT STOPS for all members of ROCK STEADY. These are program pauses for you to track your progress as you go through ROCK STEADY. The PIT STOPS happen at Week 0 (upon signing up), Week 7 and Week 13. During these PIT STOPS you cannot login to your program! You must pause and complete your ROCK STEADY questionnaire score.

Your ROCK STEADY membership login will reactivate once you complete your ROCK STEADY questionnaire score. After completing your score,you may need to wait 15-30 minutes until your email login is reactivated. If you are having trouble logging in after waiting for 30 minutes, you can email admin[at]seekingbalance.com.au for further technical support.

  • Can I book in a single 1-hour session with you?

Yes you can! Not everyone needs therapy or 1:1 support.  Before you book in, try the free resources and explore the self-study options to see if this provides you with the solutions you need.  For many people, this will be enough.  

My private therapy sessions are for people who are seeking a deeper level of holistic support (physical, mental, emotional and spiritual) for lasting transformation.

For this reason, I don’t encourage single session consultations unless you have a good reason for it.  To get the best results, I recommend committing to a period of time as in my 6-month Beautiful Balance program.  In a single session, I can support you toward your own insights but we are limited in what can be achieved as neural changes require time and commitment.    

  • What are your rates Joey?

Working privately with me is a significant investment in your health and well-being. The cost of this service reflects the time I commit to supporting your recovery process.  I work with only a handful of clients each year.

When you become one of my private clients, you gain years of experience in understanding the neuroplasticity recovery process and how to overcome audio-vestibular symptoms.  See my rates here.

  • Can I see you in person, face-to-face in Geelong?

I encourage my private clients to use Zoom video/audio calls for our 1-hour sessions.  

In my experience, clients get better outcomes when they develop the independence to access audios, videos and worksheets for support from home (watch this video about it here).  These clients demonstrate more problem-solving behaviours and proactively use email support to reach out as needed.  I observe that clients who only attend face-to-face sessions (like the traditional model of therapy) demonstrate more co-dependency behaviours and make slower progress.  

I highly recommend you take advantage of the self-study programs and video therapy within Beautiful Balance.  For face-to-face work, I recommend that you consider a personal retreat with me.

  • What if computer screens make me feel dizzy?

It’s not uncommon for display screens to provoke discomfort, especially during migraine, PPPD, or acute incidents of vertigo such as a recent bout of Meniere’s or labyrinthitis.  It’s a sign that the brain is undergoing a period of change and may benefit from rest (for example darkness and stillness).  Screen sensitivity can pass in less than an hour, or it may take a day or two.  It’s important not to push yourself or you risk exacerbating it.

I provide a lot of audio resources (listen to my neuroplasticity for vertigo and tinnitus play list) so that you can close your eyes and simply listen without using screens. There are also transcripts or ‘read-only’ screens you can print to read. I suggest you experiment with my free resources, and I don’t recommend that you invest in my programs until you can manage the free resources comfortably.  

To make active changes to your brain and body, you need ‘neural space’ for learning.  When you’re in a state of heightened sensitivity, you may benefit from reducing your stimulation load, rather than increasing it.  (You learn more about this in ROCK STEADY.)  Once your screen sensitivities have settled, you can then comfortably engage in eLearning.  

Remember that this is an investment in your future and there is no benefit in getting started before you are feeling ready.