## your privacy matters
Policy and Terms Coverage, Definitions and Applicable Parties
This document of terms, conditions and policies covers directions for use and handling of information by Seeking Balance Australia and the user (you). By utilising services from us and using the website(s), you therefore agree to our terms and conditions of use. Seeking Balance Australia will also be referred to as Seeking Balane, we, us, or our in this document.
What information do we collect?
We collect information from you when you fill out a form or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience
To improve customer service
To administer a contest, promotion, survey or other site feature
To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.
Online Advertising and Website Activity Tracking
By visiting our website, third parties including AdRoll, Facebook and Google may place cookies on your web browser for targeted advertising purposes. The information collected may include IP address, geo-location, page visits and page actions. These cookies collect information on website activity and it is used to target advertising on other sites based on your activity. To learn more about targeted advertising, visit networkadvertising.org/choices
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly.
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:
- Fill out a complaint form online at hcc.vic.gov.au or
- Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.
Seeking Balance Australia
143 McKillop St, Geelong, VIC, 3220
T: (03) 5229 5834