Your privacy matters
Updated: May 2018
Seeking Balance International Pty Ltd (ACN 624 386 394)
Personal information means any information that is “identifiable to you”. This includes information which on its own might not identify you but could identify you when combined with other information.
- What are cookies and how do we use them?
Cookies do not contain personal information in themselves but can be used to identify you when combined with other information. Cookies are small files that a site or service provider (including SBI) transfers to your computer’s hard drive through your Web browser that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.
The ‘cookies’, or small text files, are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers
We will delete all data obtained through cookies every 3 months, which means we only keep this data for a maximum of three months.
- Collection and use of personal information
We only collect personal information from the users who visit the Site. We do not collect information from any third parties. The type of information that we collect (other than Cookies) is the information that that you choose to submit through our Site, such as your name, email address, address and payment information.
Health information is considered sensitive personal information. We may also collect health information if you subscribe to certain parts of our Site. This will be limited to you selecting the medical information that applies to you.
We first and foremost use the information you provide, to deliver our service and answer your queries. Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
- To improve customer service
- To administer a contest, promotion, survey or other site feature
- To send periodic emails about our services
- To understand how users interact with our Site
We may send you emails with news, follow up notes from consultations, updates, and new service offerings. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. The security of information transmitted over the internet cannot be guaranteed, and the transmission of information through email is undertaken by you at your own risk.
- Disclosure of Personal Information to third parties
We do not sell, trade, or otherwise transfer personal information to any third parties. We may disclose personal information to:
- trusted third parties who assist us in operating our website, conducting our business, or servicing you;
- comply with the law;
- enforce our site policies;
- third party providers who assist with marketing such as Ontraport, which is based in the United States ;
- or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We use Google Analytics on the Site. We do not pass any personally identifiable information to Google Analytics, however the data collected through this function may be combined with other information which may be identifiable to you. You can find out more about Google Analytics here: https://policies.google.com/technologies/partner-sites,
We do not otherwise disclose information to third parties outside of Australia.
- Storage and Security
We are committed to protecting your privacy. We have a range of measures in place to protect personal information from unauthorised access and use. We only keep personal information for as long as it is necessary for us to do so, to provide our service to you, and to comply with our legal obligations. The security of information transmitted over the internet cannot be guaranteed, and the transmission of information through our Site is undertaken by you at your own risk.
- Links to other Websites
- Accessing and Correcting your Personal Information
We have an obligation to keep your personal information up to date. If you would like to access or update any of the personal information SBI has collected through this Site you should email [email protected] with your request. We will respond to you within 30 days.
- Your Legal Rights – European Union Citizens
European Union Citizens have particular rights under the General Data Protection Regulation (GDPR). These include the right to:
- access your data held by us.
- rectify any dataheld by us.
- request us to erase your data.
- ask us to stop processing your data.
- ask us to send your data to another Data Controller.
These requests, and any complaints about how we have handled your data should be made in writing to: [email protected]. We will respond to your concerns within 30 days.
You also have the right to lodge a complaint with the supervisory authority in the EU Member State where you reside, work, or in the pace where your privacy has allegedly been infringed. SBI does not have an establishment in the EU. If you suffer damage as a result of our breach of the GDPR, you have the right to claim compensation through the courts in the Member State where you habitually reside. We are not required to pay compensation if SBI was not responsible for the event that caused the damage.
- Your Legal Rights – Australian Citizens
If you have a concern about our use of your personal information you should send an email to [email protected]. We will respond to your concerns within 30 days. We take complaints seriously and aim to resolve them quickly and fairly.
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:
- Fill out a complaint form online at hcc.vic.gov.au or
- Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.