Seeking Balance Personal Retreats: Our Client Agreement
Thank you for your interest in a personal one-on-one retreat me.
This document is important because it sets out the agreement about how we will work in retreat together. By “we” I mean Seeking Balance International Pty Ltd (ACN 624 386 394) atf the Seeking Balance International Discretionary Trust, formally known as Seeking Balance Australia, (“SBA” “Joey”) and you, my client (“you” “Clients”). Please read this document carefully because by ticking the box and proceeding with your purchase, you are agreeing that you accept it. During your application call with Joey you can ask any questions that you have about this agreement.
The SBA retreat is a two- or three-day intensive retreat designed to assist you to explore skills and techniques to assist with creating a plan to manage your symptoms that works for you. You get a total of 12-hours of face-to-face therapy and a total of four video sessions with Joey. You will also receive lifetime access to the ROCK STEADY program.
Prior to the retreat you will have two video calls with Joey to prepare for the retreat. The retreat includes two personal consultation sessions and lunch with Joey each day. For the three day retreat these sessions will be two-hours each. For the two-day retreat, your sessions with be three-hours each. The remaining time you will be free to explore your new skills, tools and strategies in the comfort of your retreat space, with Joey nearby if would like to seek further guidance at any time. After your retreat you will have two more video sessions with Joey to help you integrate what you have learnt into your daily life.
Joey will be solely available to you during your retreat time. At the retreat, Joey will:
- Attend all sessions on our agreed time;
- Give you full attention during each session;
- Develop customized recommendations in response to your experiences and feedback; and
- Provide you with skills, tools, strategies and support to implement change in your life to improve the management of your symptoms and to help you reach your desired feelings.
Clients must discuss potential destinations with Joey prior to making bookings. The chosen venue will need to satisfy certain criteria to be appropriate for an SBA retreat. Once the venue has been agreed, it is the Client’s responsibility to make all flight and accommodation bookings. We recommend that you seek the assistance of a travel agent to secure your flights and accommodation.
To make the most of the retreat, we ask that Clients:
- Attend all sessions on our agreed time;
- Be honest and forthright in sessions;
- Be prepared to discuss feedback on your experiences and any recommended changes;
- Follow through with implementing changes suggested during a session;
- Turn off all distractions during a session and ensure that you are in a space where you are comfortable to have the discussion and free to move around;
- Notify SBA immediately if you have any questions or concerns directly and not discuss any concerns or grievances to third parties.
Joey will support you by providing you with knowledge, tools and strategies to manage your symptoms and assist you while you implement new changes. Ultimately the outcome of the retreat will depend upon your level of participation. We can in no way predict your future outcomes or make any promises of how you will feel at the end of the retreat.
We hope that you feel a deeper connection to yourself as you complete your retreat. We hope that you have a new toolkit of skills and strategies to take home with you and to implement as you desire in your daily life ongoing. You will have up to two video sessions following your retreat to help integrate what you have learnt.
Your Investment and Payment Terms
For retreat in with Joey in the Surf Coast, Australia, your investment is AU$8,000. This includes your 12-hours of face-to-face therapy and four video sessions. All retreat bookings also include lifetime access the ROCK STEADY program.
However, to have Joey fly to meet you at an agreed destination and be solely available to you your investment is AU$6,000 per day (a two-day minimum), plus travel and accommodation costs for yourself.
Meals are not included. Payment must be made at the time of booking the retreat to secure your booking.
You acknowledge that you are financially willing and able to invest in this service by choice, and that by doing so, you are not incurring any economic hardship in any way. You understand that by applying for a SBA retreat, you are committing to pay the total price upon booking.
Meals and accommodation
We recommend that you consult with a travel expert to find the most suitable retreat venue. You may opt for somewhere close to home and fly Joey to meet you; or you may decide to treat yourself to visit the Surf Coast of Australia and meet Joey there.
We recommend that you arrive the day before your retreat to settle in and then remain the night after your last day of retreat. This is to help you gain the most clarity and space for yourself at either side of your retreat. We don’t want you to feel rushed.
Joey can be near by, sharing the retreat space with you if you prefer not to be ‘alone’. This will be clarified on your initial call with Joey, prior to arranging your retreat. Joey will support you as little or as much as you feel you need.
The intention of this retreat is that you gift yourself time to be present and undisturbed by the ‘business’ of life. This is time to befriend yourself and enjoy your body, mind and spirit as it is.
You will need a retreat space that has:
- Comfort, peacefulness and spaces for relaxation
- A spacious private room/area for our sessions together
- Access to nature (e.g. beach, rainforest, gardens, mountains) for walks
- Access to healthy meals and treats that meet your needs
- Airport transfers for easy arrival and departure
- Private/separate sleeping rooms and facilities (WC) for yourself and Joey (such as within a villa, private home or boutique retreat venue).
It is your responsibility to book the flights and venue once you have agreed upon the location and dates with Joey.
Refunds will not be provided for a change of mind, so please take some time to familiarize yourself with my work before you make the investment.
Your Privacy is important to me. I acknowledge that during our sessions you will disclose health and other personal information to me. I will not use your information for my own benefit or share your information with any third party outside of our sessions unless:
- they work with me and have a legitimate reason to know that information; or
- as required by law; or
- you have given me prior written consent.
This extends so that I will not divulge that you have enrolled in my program, which you of course, are free to discuss.
All intellectual property shared with you during the retreat, remains the property of SBA. I am happy to give you access to the program content for your personal use under a single user license. This means that you must not share, copy, re-publish, edit or sell any of SBA’s content for business or commercial use, or in any way without my prior consent.
Personal Responsibility Disclaimer and Release of claims
You understand that you are responsible for your own level of participation within the program, and the results that follow. You acknowledge that you assume all risks related to your use, non-use or misuse of the services.
I have the appropriate qualifications to deliver the program to you, and the program has developed with the intention of assisting you. This is a two-day intensive educational and support retreat, being provided to you to assist you develop skills and tools for implementation in your life. Individuals have different responses and results will vary between participants. SBA does not guarantee any specific outcome and especially does not guarantee that your symptoms will be ‘cured’. Nothing in these services is intended to be considered medical or mental health advice and you should always consult a specialist before making changes that impact your health.
Limitation of Liability, Indemnification, and Release of Claims
You acknowledge that the Retreat is held at third party premises and any claims or issues with the venue is outside of the control, and the liability of SBA. Similarly, you should discuss travel insurance with your travel agent as SBA is in no way liable for any issues, loss or damage suffered in the process of travelling to the retreat. You are responsible for your own personal wellbeing and safety during the Retreat. I am not liable for any liability that arises, or harm or loss suffered by you during your attendance at the Retreat.
You agree that I will not be held responsible in any way for the information that you receive through my services. You agree that you fully and completely hold me harmless, indemnify and release me from any and all liability, damages, causes of action, allegations, suits, sums of money, claims and demands whatsoever, in law or equity, that you ever had, now have or may have against me in the future that may arise from your participation in the Retreat, including all services, and program materials, to the extent permitted by applicable law.
This document forms the entire Agreement between SBA and you and can only be changed by agreement between us, as recorded in writing. This Agreement should be construed in accordance with the laws of Victoria, Australia. If any clause of this Agreement is deemed void or unenforceable then it will be removed from the Agreement to the extent of the invalidity and the rest of the clauses will remain.