FAQ

  • How can I speak with Joey? Book a Free 15-min video call to discuss how you can work 1:1 with Joey.
  • Can I watch the Mindfulness for Vertigo and Tinnitus WEBINARS? Yes.  Watch now.  Learn mindfulness skills and tools live!
  • What is the FREE Vertigo Support Starter Kit? This is an FREE online membership with access to information about all types of dizziness and vertigo.  It is a FREE vertigo recovery mini-home program.  It contains some videos, audios, pdf downloads and interviews with vertigo experts.  Sign up for your own membership username and password.
  • WHEN is the ROCK STEADY Online Program ready to purchase?  Now.  It is ready when you are.  Start now!

 

  • 100% Money Back Guarantee: We stand by this program and believe that if you put the time in, you will feel the benefits.  Contact us within 7-days of registering for the online program if you wish to cancel your membership.  We will happily refund your investment.
  • What does weekly or biweekly drip-feed mean?  During the 12-week program you can choose to have your 6-Modules arrive to your inbox each week (weekly) or each two-weeks (biweekly).  It depends on how often you prefer new content to be available to you.  Weekly is the most popular 😉
  • What if I forget my password? Go to the login page and click “Forgot your password”.  This will allow you to create a new password.
  • What is the Sponsorship Bank?  This is a community bank of 1:1 sessions that are donated to support someone in financial need.  People doing the 12-week vertigo support program are eligible to apply for sponsorship.  Anyone can donate sessions to the Sponsorship Bank.

 

  • How do I get help with streaming the audios on Sound Cloud? Try closing and reopening the browser.  Check your internet connection is strong.  And check this ‘audio support’ link for further information.
  • How to I get help if the videos aren’t loading properly? Try closing and reopening the browser.  Check your internet connection is strong.  And check this ‘video support’ link for further information.

 

  • What if I can’t access my FREE or paid membership anymore? Try changing your password and login again with your new password.  If you shared your password and username with someone else, your membership may have been automatically cancelled. Email admin@seekingbalance.com.au and we will help you stay connected!
  • How do I upgrade from ROCK STEADY to BEAUTIFUL BALANCE so that I can work 1:1 with Joey?  Book a Free 15-min video call to discuss how you can work 1:1 with Joey to supercharge your home program.

 

  • Do I need a referral? No.  However, you will need one if you are eligible for (and claiming) an Australian Medicare rebate for your 1:1 sessions (see below).
  • Can I claim on Medicare or my health fund? Yes:  Medicare rebates are available with a referral for Allied Health 1:1 appointments from your local doctor within Australia. Print this link to take with you to your GP to discuss further. Check with your private health fund about whether it provides a rebate for audiology management.
  • Should I bring any previous tests with me to the appointment? This is up to you.  Bring your most recent hearing test or balance test results if you have them.  For online sessions, you can email us a ‘pdf scan’ of your test results or doctor reports.  Your GP can also post these reports (to 143 McKillop St, Geelong 3220) or email them directly to info@seekingbalance.com.au
  • Will any testing be conducted at the appointment? Simple balance tests may be performed in a Seeking Balance appointment. Positional vertigo will be assessed and treated on the day if you come to clinic.  We may also do this over a call if you are remote.

 

  • What are vestibular exercises? These are simple exercises that help the inner ears and balance organs relearn various movements.  These may be sitting, standing or lying!
  • What is a vestibular audiologist? Someone with specialised study and detailed knowledge of the inner ear, in particular of the vestibular, or balance, organs.  A vestibular audiologist can help us understand the recovery/adaptation mechanisms of dizziness, vertigo, nausea, tinnitus and hearing.
  • What is mindfulness? Mindfulness is a skill that can be practised and taught. It requires three parts: observation of something specific; openness and non-judgement toward what is seen; and cultivating a curiosity of how that observation changes with unfolding moments.